Hello Daniel,
Thank you for your email.
At the time of your disconnection, the remaining player at your table
continued to play without difficulty in your absence. Clearly, this
disconnection was not our site freezing but was a localized
disconnection
problem related to or near to your ISP.
Rule 8 of our tournament rules page states, in part:
By participating in a tournament, a player accepts the risk of
Internet disconnection, due to the problems with the connection
between their computer and the servers, lag or freeze or some
other problem in the player's computer. PokerStars does not
accept any responsibility for a player disconnect except in the
case of a server crash.
The complete rule list is available here:
http://www.pokerstars.com/tournamentsrules.html
Even though
PokerStars does not typically accept responsibility for
routing problems or connection issues beyond our control, we have
decided
to place $11.70 into your
PokerStars account as a one-time exception to
the above policy.
As your original buy-in was awarded in the prize pool and was not taken
back from the winner, you may consider this a gift from your friends at
PokerStars.
We thank you for choosing
PokerStars and wish you the best of luck. If
you
require any further assistance, do not hesitate to contact us.
Regards,
Kiel
PokerStars Support Team
----- Original Message -----
From:
kayos@yahoo.com
Sent: 2007/06/06 21:10:39
To:
support@pokerstars.com
Subject: Hi
>Hello, My name on poker stars is Dont_B_Scurd and last night i was
disconnected from a 100 max shootout to the sunday million. I believe
the
buy in was $10.70. When i was disconeected i was involved in a major
pot
that i was almost sure i would win. I would be very happy if you could
give me a refund. Thanks a bunch.
> Dan
Why poker stars is the best
hehe
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