Just thought id throw a good word out for PS to those deciding what site to join.

My internet went out in a storm about 2 mins after joining 3 sit and goes. I heard people have been able to get there money back, so i figured id give it a try.

I explained the problem and this is what i get back,


"Thank you for your recent email.

Just to let you know, we have reviewed the tournaments you were playing
at
the time and can confirm that you were indeed disconnected for quite a
large
part of it. We are therefore happy to refund your buy in for you on
this
occasion. The full cost of entry including registration fee's to three
Sit &
Go's which were affected is $XX.XX. This has been credited to your
available
account balance.

Please note, that although we did not experience any site or server
problems
at the time and therefore cannot assume responsibility for the
disconnection
you suffered, we are happy to reimburse you this amount nontheless in
show
of our appreciation of you playing here on PokerStars.

I trust that you are satisfied by this outcome.

Please do not hesitate to contact us should you require any further
assistance.

Good luck at the tables.

Regards,

Lee B
PokerStars Support Team"

Unbelievable.

They had NO obligation to pay me back what so ever. It was completly my fault, yet they still pay me back.

+1 to Pokerstars

__________________

If everyone demanded peace instead of another television set, then there'd be peace.-

yeah their customer service is undeniably great, i wonder if they can cure kr8ers yeast infection?

__________________

Cant fault Stars for the customer service at all.

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Pairs of 2s is back!

If stars offered decent bonus and rakeback deals (not that they need to though) I would play there as my only site. Their customer service is second to none.

I had ordered a mug from their fpp store which hadn't arrived after about 3 months. I didn't really care, it was only a silly mug but emailed them anyway. Within an hour they replied apologising and the next day they sent another one out. Can't ask for much better (apart from getting the mug in the first place I suppose ).

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For Free Money, Poker Gifts and Rakeback I recommend PokerSourceOnline.

I have to recommend Cardrunners for superb poker coaching. It was honestly the single biggest improvement in my game signing up there! Sign-up fee might seem steep, but it pays itself back within weeks.

Wow that is great.

sweet... another +1 for ps

The have epic customer service... if only their customers were half as responsible.

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If you feel you have a question, dont be lazy; make sure you have asked yourself first. Then search the forum, then just fucking google it to get as much detail as you can. You may then seek clarification on specific points from others.

they have great customer service and ur always guaranteed a quick reply to ANY email u send them, no matter how stupid the question / complaint happens to be.

my only issue with them is their lack of decent bonuses / RB, particularly the way they massively increased the clearance rates to 15x since they became the major player in the game....the simple fact of the matter is that if / when Party et al come back into the US market, players will flock away from Stars once again.

the long grass is coming Stars, watch ur back

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For the best rakeback rates, greatest choice of poker rooms, more promotions, tournaments and bigger $$$ freerolls than any other rakeback affiliate, visit RakeTheRake, one of the largest and most reputable poker rakeback affiliates in the world.

Get constant bonuses and superb customer support at RedKings. (Non-US only){its rigged for me but prob not u}

BA-ZING

So this thread is going to be 30+ pages long then now I take it?

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For Free Money, Poker Gifts and Rakeback I recommend PokerSourceOnline.

I have to recommend Cardrunners for superb poker coaching. It was honestly the single biggest improvement in my game signing up there! Sign-up fee might seem steep, but it pays itself back within weeks.

standard.

hands down best customer service in world. I remmeber back when i was clearing bonis there, and would run into problems when starting account/withdrawing, whatever, I would never feal uneasy b/c I could count on them.


This is prolly why they are #1, the players are the most important thing tto them, unlike other sites like UB and FT.

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I get more ass than a toilet seat. All shapes/colors/sizes.

caution:
http://girlvideos.blogspot.com/

LOL!

I could go on but I fear the almighty ban master

__________________
My FTP 1000 $1 SnG Quest:

Played - 45, Won - 8, ITM - 17

Total won: $20.80
Win %: 9.00%
ITM%: 37.78%