Hi

I found a new pokersite with a decent signupbonus so I f
thought I'd try it out..
A friend owed me $150 so I deposited with his NETELLER..
When I was done I wanted to cash out, and this is what it says on their homepage:
"Cash-Outs to a NETELLER account are usually funded in 1 to 3 business days.

Please be advised that any transaction you make now will be reflected on the NETELLER account you used to make your previous transaction."

SOO, I deposited $20 with my own NETELLER..and then I made a withdrawal of $330 or so. I got $200 to my account..When i e-mailed the support they said that they sent $130 to the other NETELLER#. WTF!?
My friend closed his # and don't want to open it again..(personal reasons).
I e-mailed the support again, and they said I could request a reversal of the money at NETELLERs support. So I did. It got accepted. 8 days later I e-mail hollywoodpoker again, what do they say?
"I'm sorry you have to request a reversal at NETELLER"..done that already, but thanks. Today I got this (after I sent them an angry e-mail saying I ALREADY CONTACTED NETELLER YOU STUPID *****..or something like that):
"I would like to apologize for the inconvenience caused, however, before we
proceed further, we would appreciate if you could provide us with the
information below, we need this information to trace the transaction which was
sent by Neteller to us, thank you for your kind understanding and patience in
this matter.

1. Amount of fund which was sent.
2. Account number for Neteller account which has been closed.
3. Transaction ID or NT code ( can be obtain by contacting Neteller support)"


And this has taken about 3 weeks. And now they're almost saying that they've lost my money. Interesting. And I got a nice compensation too, a $2.20 SnG-token. How nice of you.
Sure, it's ony $130 but I don't think it's OK to loose customers money or send them to the wrong account.


Hollywoodpoker sent my cashout to the wrong NETELLER account. And I'm probably not getting it back..So, don't deposit money here..

Thanks

(Yes, I'm going to post this in every forum that I find..Hopefully someone from HP reads it..!)

that sucks that they are being bitches about it, but this is your fault, man. use your own neteller account for now on. this is standard for all poker sites to only send money back to the account it came from.

Man you lost $130 by being a retard.

Put your time to something more productive than slating a decent skin of a well respected network.

Use you own Neteller to deposit into your own account and play on your own account. You'll have no problems with Hollywood then.

Well Ongame is well respected by me.