Here are a number for emails sent to pokerstars

First email,

Dealer: Game #5617808865: mcs9pilot wins pot ($7.75) with a pair of Queens
plz investigate hand pulls plug so he don't have to bet bs


Pokerstars reply,

Hello,

Thank you for bringing this matter to our attention. I've completed my
review, and here are the results.

The first thing that we check in a case like this is the quality of the
player's connection. In this case, it's not too good - he's averaging one
disconnection every two hours in the past quarter, though it's been a bit
better over the entire year.

In that quarter, he's disconnected 21 times. Five of those have resulted
in all-ins. This is a pretty good ratio - it shows that he's been
disconnecting when he has no money in the pot, or when he's at a no all-in
table.

Of those five all-ins, two are suspicious (for example, holding bottom pair
on the turn after calling a bet on the flop with the same hand), one is
neutral (he is facing one and a half bets preflop with an OK hand) and two
are exonorating (like when he is facing one bet on the flop with top pair
second kicker).

The hand you noted is quite interesting. He's facing under half a bet (as
it's an all-in) on the turn whilst holding nothing but queen high. If he
thinks a queen or three will win for him - and he thinks that on the flop -
it's actually an exonorating hand, as he has odds to call and therefore
wants money in the pot. More to the point, if he is disconnecting every
time in very marginally favourable situations, we would expect to see a lot
more than five all-ins from the last 21, and a lot more than one
disconnection every 2 hours.

Based on that fact, the relatively consistent nature of his connection
quality, the good ratio of all-ins vs. disconnections and the well-balanced
selection of hands when he went all-in, I conclude that mcs9pilot isn't
abusing his all-in privileges.

As you can see, these cases are based on a balance of probabilities. We
can never be 100% sure whether a player is abusing his privileges or not.
An innocent player may "unluckily" be disconnected twice whilst holding a
flush draw and not quite the requisite calling odds, whilst a guilty player
may "luckily" be disconnected whilst holding the nuts. There is an element
of chance in this kind of case, and so I have noted the outcome of this
review on his account and will check back in the future to see if he has
had further all-in disconnections.

I hope that I've set your mind at ease regarding not only this player, but
also the seriousness with which we take the integrity of our site. If you
have further queries, please do not hesitate to let us know.


Best regards,

Andrew
PokerStars Support Team

Second email Sent

YA SO WHAT? YOU CAN NOT TELL ME WITH 100% SERENITY THAT HE DO DON'T DO IT
THAT HAND.you say he had odd with q 3, he'd have odds holding to BRICKS,What
does that have to do with anything? DID he or DID he NOT with 100% serenity
disconnect himself? IF pokerstars can not answer the question with 100%
serenity then a refund is DEMANDED on that hand.......you can get it back
from your coolers and cheats.

Pokerstars Reply,

Hello,

You are correct, we can not be 100% certain that they did not
intentionally disconnect on that hand, although it seems quite unlikely.

What I can tell you is that even in cases where we are 100% certain that a
player did intentionally disconnect we do not generally provide any kind
of a refund. The reason for this is because it is rarely certain if
the "victim" would have lost more or less on the hand had the other player
played the hand out to its completion without one player going all-in.

I am sorry, but we will not be able to offer you with any type of
compensation in this case.

Please let us know if we can help you with anything else.

Regards,

Dan C
PokerStars Support Team

THIRD EMAIL SENT,

WHAT KIND OF BS REPLAY IS THIS??????
EVEN IF YOU ARE CHEATED POKERSTARS WILL NOT GET UR MONEY BACK! BECAUSE YOU
WOULD HAVE LOST THE HAND ANYWAY?
WHAT KIND OF MORONIC THINKING IS THAT FOR A ON LINE POKER SITE, I GUESS IT'S
ALL ABOUT THE RAKE ,ADVERTISING,RIPPING OFF THE PLAYERS...... YOU DON'T CARE
ABOUT THEIR SECURITY. IT'S FINE I'LL JUST POST ALL THAT YOU HAVE SENT ME ON
AN ONLINE POKER FORUM' I'LL ASK THE PLAYERS WHAT THEY THINK ABOUT POKERSTARS
GREAT NON-PROTECTION POLICY.

no reply necessary it all going to be b.s. away I don't have anymore time
to waste on pokerstars

YET ANOTHER POKERSTARS REPLY,

Hello,

I am sorry that you feel this way. The policy at PokerStars has always
been to be fair to our players regarding our games, and it has been my
experience that PokerStars goes above and beyond what one can expect from
most other poker sites.

When trying to determine what is fair for all-in hands, we also have to
determine what is fair to our company. Afterall, if we had a policy where
we refunded every player their money every time someone lost their
connection, that is not fair to us. A policy such as this would leave us
wide open and in fact encourage fraud amongst by players who would simply
disconnect in our high limit games.

We feel that our policy as it stands now is the one that is the most fair,
especially in cases such as this one where there is very little evidence
to suggest that the player was disconnected intentionally.

Regards,

Dan C
PokerStars Support Team

Final email sent,

STOP WASTE MY TIME WITH EXCUSES...NOT FAIR TO POKERSTARS? REALLY! IS IT FAIR
THAT POKERSTARS TAKES RAKES FROM HANDS THAT 2 PLAYERS HAVE MONEY IN THEN
SPLIT POT? TO BAD FOR POKERSTARS ITS YOUR CONNECTION, YOUR GAME, BUT YOU
STILL BEAR NO RESPONSIBILITY, THAT'S FINE! FUCK YOU,
FUCK POKERSTARS.
THERE ARE LOTS OF PLACES TO PLAY ONLINE POKER.

I'LL BE POSTING ALL I HAVE SENT AND RECEIVED FROM POKERSTARS ON AS MAY
ONLINE POKER FORUMS AND FORUMS THAT I CAN FIND..........LET THE OLD PLAYERS
KNOW AS WELL AS NEW PLAYERS, HOW POKERSTARS FEELS PROTECTING CHEATERS IS
CHEAPER FOR THEM, THEN MAKING SURE MY MONEY IS SAFE FROM CHEATER AND
SCAMMERS, AS LONG AS POKERSTARS HAS THEIR RAKE,MONEY ITS ALL GOOD TO THEM.

It's all go to pokerstars,cheaters welcome.

There initial email seems like a reasonable explanation to me.
If you don't like it play tables which are not DC protected. They are available at most sites.

I felt their initial response was excellent and explained in detail what occurred. It's alot better than what I ever gotten from other sites when I report people abusing all-in protection.

Really I don't see much abuse of it anymore, and wota is completely right if you feel that people abuse it then just play the "no all-in" tables and quit being a baby about it.

You talk in pure caps and can't even spell correctly.

Once I got colluded against on PokerStars, and they emailed me and refunded me the money I was cheated out of. I didn't even suspect ever that anything was going wrong.

They are the best poker website EVER.

How old are you, 14?

to add to the above^





when i first started playing, i used western union and sent $200 to the wrong adress.

i told ps and they credited the money to my account basically without question.

when i made a pretty big final table and good money was at stake, i emailed them and they temporarily removed my chat ban so i could work out a deal.

i have never had a bad experience.

How lame. Those are the best, most thought out responses from an poker site I've ever seen. They truly investigated the hands in questions and they have ALOT of data on this guy. I'm very impressed and think their response was fair.

Let it go. Besides now you've made a jerk of yourself.

That post has lightened up my day, I bet the stars staff were having a good laugh as the e-mails became more and more illiterate, lol.