Party Support RAnt

bboy · #1 (**permalink**) 01-24-2006, 04:48 PM

I had made two withdrawal requests within a few minutes of eachother - one by regular mail for $3,000 and one by premium delivery for $7,000. I made the 7k one because i realized that the regular mail takess way too long.

here is party's response:

> --Original Message--
> From:
> Date: 2006-01-23 22:50
> To: info@pay-pro.com
> Subject: my withdrawal today[#4484144]
>
> Hi, could you please cancel my check withdrawal, transaction number
> 55034576
> ?
>
> my partypoker account name is 'xxxxx'.
>
> thanks! xxxxxxxxx
>

On 1/24/06, cashier@pay-pro.com <cashier@pay-pro.com> wrote:
>
> Dear xxxxxx,
>
> Thank you for contacting us.
>
> Please note that as per your request, we would cancel this cashout for
> $7000.00 requested through check by premium delivery and put back the funds
> to your poker account. This could take another 30-45 mins.
>
> We appreciate your patience and understanding in this regard.
>
> If you have any questions please contact us. We are available 24 hours a
> day, 7 days a week to assist you.
>
> Sincerely,
>
> Sumeet C
> Payments and Resolutions Team
> Pay-Pro
> cashier@pay-pro.com
> +1 (877) 776-1204 (Toll free for US and Canada only)
> +350 41120 (International rates apply)
> http://www.pay-pro.com
>
>
>
>
--Original Message--
From:
Date: 2006-01-24 16:20
To: "cashier@pay-pro.com" <cashier@pay-pro.com>
Subject: Re: Your PartyPoker Cashout. [#4484144]

Hi, the cashout I was referring to was the standard check for $3000. I want
to cancel the $3000 check and have the check for $7,000 sent to me.

Thanks, xxxx

Dear xxxx,

Thank you for contacting us.

This is with regard to the cashout that you want to revert back to your poker account. Please note that as per your previous request we have already cancelled the $7,000.00 cashout, and the other cashout i.e. the $3,000.00 one has been successfully processed to your mailing address.

If you have any questions please contact us. We are available 24 hours a day, 7 days a week to assist you.

Sincerely,

Sameer S
Payments and Resolutions Team
Pay-Pro
cashier@pay-pro.com
+1 (877) 776-1204 (Toll free for US and Canada only)
+350 41120 (International rates apply)
http://www.pay-pro.com

its hard trying to type a reply to what they have sent that isn't completely insulting them

Steve-O · #2 (**permalink**) 01-24-2006, 05:03 PM

I had a similar issue before when I withdrew to neteller and by regular check. They refused to cancel the regular check one for some reason, even though this takes by far the longest

The Real DeCoy · #3 (**permalink**) 01-24-2006, 05:05 PM

How bout 2 weeks additional interest on your money plus using it for bonus pay in accounts that lose back an additional investment.

bboy · #4 (**permalink**) 01-24-2006, 06:12 PM

--Original Message--
From:
Date: 2006-01-24 19:30
To: "cashier@pay-pro.com" <cashier@pay-pro.com>
Subject: Re: Your PartyPoker Cashout. [#4484144]

Hi,

I never requested the $7,000 cashout to be cancelled. I even typed in the
transaction number that appears in the cashier's history for the cashout
that I wanted cancelled (the $3,000 one - number xxxx4576). In my last
response to you I explicitly said " I want to cancel the $3000 check and
have the check for $7,000 sent to me."

Now, could you please cancel the $3,000 check from coming to my house and
let the check for $7,000 come?

Also, you refunded my $7,000 cashout with $6,975 instead of the full
$7,000. I didn't even want to have the $7,000 check cancelled and now I am
billed for having the check cancelled. This is not right at all.

In total, I would like to have $3,025 sent back into my account and have an
express check for $6,975 sent to my house within the next couple days.

Thanks, xxxxxxx

Dear xxxxx,

Thank you for contacting us.

Please be informed that a new cashout for $3025.00 has been requested through check by premium delivery and it will take 2-3 business days to reach your registered mailing address.

We are not stopping the cashout for $3000.00 but we are requesting another check for $3025.00 without charging the fee, therefore in total we are sending you $7025.00. And we have the fee for $25.00 has been put back into your account .

We apologize for the inconvenience caused to you.

If you have any questions please contact us. We are available 24 hours a day, 7 days a week to assist you.

Sincerely,

Ajanta M
Payments and Resolutions Team
Pay-Pro

3000+3025 = 6025 not 7025
also i never asked for a fucking withdrawal for 3025

WTF are they doing

Marm · #5 (**permalink**) 01-24-2006, 06:29 PM

Call them on the phone right now, and keep demanding to talk to a supervisor until you get one that speaks american english. (or english english, doesnt matter, as long as they aren't local). Get this straightened out right now....

bboy · #6 (**permalink**) 01-24-2006, 06:51 PM

the account is in my mom's name and she isn't home. i doubt i could call for her?

Marm · #7 (**permalink**) 01-24-2006, 06:54 PM

High Squeaky voice here we come....

Steve-O · #8 (**permalink**) 01-24-2006, 06:56 PM

oh boy, I forgot you were underage.

this could end up being really bad for you. do what ever you can to get your back into your account or cashed out but don't get to upset with them

bboy · #9 (**permalink**) 01-24-2006, 07:06 PM

I'm in no danger of losing my money. If worse comes to worse my mom will call them.

Although after about 3 more emails they finally got what I was saying and just undid the whole thing... back to square 1 before any emails were sent... idc though i just want to get my money

Marm · #10 (**permalink**) 01-24-2006, 07:09 PM

Must be training day at Party CS... oh wait, never mind..... they're always this bad.....