and poodle..if u are unsatisfied..Move to another site.

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Poker

ok so a negative experience about a poker site is not something that should be discussed? If someone has had bad experiences with an online poker room I would sure want to hear about it.

I have moved to another site.

Nevertheless my story was more to warn fellow poker players. If nobody cares then it's no skin off my back.

poodle...We dont really beleive on you're whole story.

Beav and other people play tehre and they say its a good site and they dont have trouble with it. I think that what you call "customer support manager" had to give a reason...I dont beleive you're chat woith the manager is 100% true..it could be but hey were not as bad as liberals.

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Poker

I think its better when a noob comes complaining, and all the senior members tear him a new ahole, thats says a lot more for the site than censorship will.

Anywyas poodle, we have quite a few posters here who have had positive experiences with DR, and have mentioned so. Your seemingly isolated incident leads us to believe you have caused this in some way, not them.

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Well I can understand that Player. It does seem pretty unbelievable and truth be told I was absolutely shocked.

What I'm referring to as "manager" are the people that join a chat session after you click the "manager" button. Whether they are a manager or a customer service rep, or whatever their title, these are the people that I talked to when I clicked the "manager" button and it says "click yes to call a manager". Incidentally, the two "managers" that I talked to (Tony-O and AJGrant) were the same people that picked up the phone when I had called them. There was also somewhat of a language barrier. They spoke with heavy accents and some of the time seemed to not understand what I was saying. Could this account for poor service or even a misunderstanding? Possibly.

But I can see what you mean, an outrageous story by someone brand new to the forums, so I understand if people don't believe it. I still felt like it was an obligation for me to share my experiences. I have nothing to gain by lying, and I'm not plugging some other site. It's not like I expect anyone here to do anything about it, it's just an FYI.

We do appreciate your frankness though..... and the CS issue is one shared by many poker sites....

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He wasn't agreeing with you, he was saying that the situations you ran into at doyles are some of the situations that are inherant of dealing with online poker sites. He never said anything about technical problems, you're the only one (other then run of the mill problems) that seems to be saying that DR has more problems then other sites. He just said that cashout can be slow...

Combine that with the fact that (as stated by somebody else) you want them to double check your ID before giving you your money. This is to keep somebody else from taking your money...

From what you've said, reading a little between the lines, I would guess that you just got frustrated with the ID thing and got beligerent with them...they got rude back. The rest of it sounds fairly fake and more to support your original problem then anything else.

Sounds to me like you're bashing DR here to try to keep people away from them as a way to "pay them back". The problem with this is there are long time posters here (people who's opinions have been respected for a while) that say differently. Had you had some posts under your belt when this happened, it would be more believable. As it stands, it looks like you just looked for an online forum to bash DR...not very constructive...

I've had some experience with online tech support and manager support (with other sites) and I've always copied and saved the chat if somebody got out of line with me...it just helps your case...

A fax confirmation, unless sent back to you by the company, just means that another fax machine recieved your fax...doesn't mean the company you faxed it to did. It also means that it recieved your fax, not that it was printed out properly by the recieving fax...

Email is fairly easy to track, it either got the inbox or it didn't...if the addy was correct, and it didn't get bounced, then you recieved their emails. That doesn't mean you read them, or you didn't accidently delete them, but I would trust an email before a fax anyday.

Your tournament experience just sounds like a blatent lie. First you state that you had gotten in the money, then you say that 27 places paid, and there were 32 people left. If that many people were left, and a bunch of people were being blinded out, you should still have been blinded into the money positions and recieved your payout. To suggest that DR kept the entire prize pool is just unbelievable. My guess is that you were in 27th place (or somewhere similar) and there was a problem with the internet...you got blinded out just shy of the money and feel you could have made it had you stayed in.

The bottom line seems to be that the reason people are having a hard time believing your story is it just doesn't make sense the way it's stated. I don't want to call you a liar, but to say that you are just letting us know about the problems with DR, with your first post to the this forum, because you are such a nice guy just doesn't ring true.

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Trons
JstTrons
Toyotatruck

Haha trons says what we all think. Good boy.

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“There's no sense in being precise when you don't even know what you're talking about.” - John von Neumann

He also said they double check ID. My point was that some of the accusations I was making were being not only confirmed, but justified by Beavis. To call me a liar but then justify a couple of my points is what doesn't really make sense.

I don't really see how that is the case, being that the withdrawal will go back to the exact same account as the deposit was made from. How would someone else be taking my money if the money went back where it came from? It would be more likely that I was ripped off when deposit was made FROM my firepay than it would be if the money and my winnings were sent back to the same account, especially since THEY called ME and verified all of my information to begin with. Seems like a legitimate argument to run the ID check for the withdrawal, but I don't see where the risk is if the money is going back where it came from. I can gamble all of it away at their tables, that's fine, but if I send it back to its origin well now, that's a security risk. Regardless, this issue was resolved, they apologized, and even comp'd me.

Hmm, being that they comp'd me and apologized, I don't see where you draw this conclusion. I stayed with the site after the ID fiasco, continued to play, and as stated before was satisified and my confidence renewed.

So it really isn't about the believability of my claims, it's about how many posts I have? Of course long time posters never lie and newcomers always do. How laughable.
Pay them back? I've been reading this forum for quite awhile, and I've posted on other topics. The entirity of my presence here hasn't been on the subject of DR.

Regardless, having a fax confirmation is a lot better than not getting one. Moot point anyway. I didn't leave the site over the ID issue, that issue was resolved.

I never received the email. I even asked over the phone for them to verify my email and they did, letter for letter. I receive other emails from them on a regular basis. It did not get deleted, blocked, or otherwise. I never got any email requesting ID information.

First of all, I wasn't in the tournament where there were 32 players out of 27 paying positions left. I was in a sng in second place when the crash hit. I learned about the others at the 10k tournament by watching chat. Chat was scrolling with hundreds of players screaming, cussing, etc. The excuse I got for why I didn't get paid for the sng is the same excuse given to the players in the 10k tournament, either that they intentionally left, or their ISP was bad and it was their fault and they got blinded out. A manager then pointed several of us to their terms and conditions regarding issues such as these for justification on how and why they would not be paying out.

What I find funny is that so many people are upset about a post that is asking nothing of them. Being that you quite obviously misunderstood the majority of my posts, misquoted, and skewed my argument, I'm not surprised that you'd give really bizarre explanations for my presence. Either that or you just wanted to take the opportunity to argue on behalf of longtime members for brownie points.