call there help line, I talked to those ppl for about 3 days straight untill i got everything figured out.. also it's a good idea to comfirm your identity and set up your bank account with them, then you 'll be able to apply for the debit card, which is sweet. takes one day for the money to go from the
pokerstars website to netteller then put it on the debit card instantly....or transfer it to your base bank account. really sweet system