I dont really know how this happened. But I woke up this morning after winning a $5 sng before bed last nite. I was ready to jump up to $10 and get comfortable in those. So I register for it. Then I check back in a few minutes and the wait list is back down to 0, as though a tourney had started, yet the table hadn't opened on my screen. The money was still deducted from my account.

I immediately email them and then register for a $5 one. Same thing happens.

Eventually I search the in progress tab and find the tourneys that I have been being blinded out from. I open one of them and it says welcome back etomicsean, but doesn't sit me in my seat. I can't see my cards. I eventually close down UB and reopen it then one of the tourneys works and the other doesn't. I close it down and reopen it and now they both work.

After a lot of frustration I am finally playing two SNGs, which mind you I didn't want to be doing in the first place. I only wanted to be playing one. And needless to say I bust out of both relatively quickly.

Am I wrong for asking for my buy ins back for this difficulty?

Ubbers excellent in refunding, shouldnt be a problem at all. Especially when the check your history and see you logged on and off repeatedly and never played a hand.

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Personally, I believe it's one of those situations where you can ask, but don't expect much. Had you not been able to log back on (even if you hadn't tried after the first time) you would have a much better case. Had you not joined the second one, but got into the first late, you would have a decent case. Having joined both and gotten into both, it would look like you didn't do well and now want your money back.

That being said, if I was the guy at UB making these decisions, I would give it back because $15 is cheap concidering the customer relations nightmare that could ensue. however I've dealt with enough companies to know that they like to draw a fine line between great customer service and not getting a reputation for being easy to get their money back.

I would stop the emails and try a phone call (if they have a number). Emails are easy to lie to, if they hear your voice, it's much harder. And if you get a normal customer service guy and he doesn't want to help, ask to speak to the supervisor. The higher up the chain you go, the better your chance. Not because the low guy isn't a nice guy, but they usually have limitations on what they can approve and odds are giving money back isn't one of them. Supervisors and higher can approve that type of transaction. Being an Online company instead of one with physical products, it should be easier for them to understand that their software my have crashed and be able to take that into account.

Worst case, you won't get your money back, which is where you are right now. I would gently drop the information about belonging to this site (and maybe a few others) and that they probably don't want this story to get out. Or if it does, they want to come out looking like good guys. This move has to be done gently or it back fires.

Trons

yea they don't have a number listed that i know of. i would much rather call though.

Their site traffic jumped about 30% recently, they have added a bunch of tables, games, and limits, and don't seem to have the server bandwidth for it.

I have had problems logging in quite a bit recently.

I used to have the same problem on PS in the big tournaments, where the games would start and my table wouldn't open - actually still have that problem.

OK I cant find the UB SNG thread, so Im jacking this one.

I reg'd for an 18 man SNG on UB, then I noticed that they only pay 3. They do pay well, but only 3? wtf. Thier 10 man's pay 30% and these only pay half of that? cmon, pay 4th..

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