I made my first deposit on betonline and was not able to play poker they tied up my money and said i can not get a refund for 14 days! BEWARE of depositing on this site here is a copy of the online chat I had with them.

Hi! Welcome to BetOnline! How can I help you?


You are now chatting with Ernie McFadden


Your Issue ID for this chat is LTK58301977776X. Please record it in case of pending issue.


Ernie McFadden: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?


william: hello i want a refund or access to my money to play poker and i dont want to wait 10 days


Ernie McFadden: Hello William


william: can you help me


Ernie McFadden: at the moment our poker site is currently down


william: you did not advise me of this prior to my deposit


william: if i would of known that i would of not gave me 100 usd of my money


Ernie McFadden: We're sorry for the inconveniences


william: i live in Vegas, you pay cash u get to play at the time u want, you dont have to wait and you dont get the run around, i feel like your site is misrepersentign itself and i am disatisfied with the service and want an immidate refund


Ernie McFadden: we didn't know about the issues until it hit us


william: ok


william: due to your techinal issues then you should refund all monies immiadatley with out dely because you can not deliver the product promised


william: you do not have poker avaliable thus i want my money back Today


william: will you do this?


Ernie McFadden: I'm afraid I can't


william: ok


Ernie McFadden: All i can do is create a ticket, informing my managers about your refund and they'll process it


Ernie McFadden: it takes up to 14 business days


Ernie McFadden: would you want me to create this ??

Hi! Welcome to BetOnline! How can I help you?
You are not currently in a chat session. For immediate assistance, please initiate a chat.
You are not currently in a chat session. For immediate assistance, please initiate a chat.
You are now chatting with Marvin Harper
Your Issue ID for this chat is LTK58301977936X. Please record it in case of pending issue.
Marvin Harper: Thank you for contacting BetOnline Live Chat Service. How may I assist you today?
william: so when am i going to be able to use the 100 usd i deposited on your site to play poker
Marvin Harper: We apologize but we had a small internal problems within the website will be back in about 24 hours
william: have your warned new customers not to deposit money on your site till this issue is resolved
Marvin Harper: I'm sorry for the delay. I'll be right with you...
william: ok
Marvin Harper: I understand your point of view but remember that we do not have something serious
william: so thats a no
Marvin Harper: with the poker becuse the site is open running the main issue is that customer wont be able to transfers funds
william: its not serious so you let people deposit money on your site and not give us access to what we want to play okk gotcha
Marvin Harper: now keep in mind that we also take sport betting
william: i did not put money on this site to bet sports
william: but ok ill post this convo in the forums as well thanks for your time
william: your welcome to read what i have put there so far check out Poker Forum - PokerForums.org