So just as i thought things were finally starting to look up and i was beginning to build a bank roll on Players only poker, that suddenly all went away. the last thing i played was an $11 sit n go that i took first in for $42 bringing my account to $482, after logging on later my account is now at $3.04 and only $.29 available, simply amazing i just think possibly its a glitch so i do an online chat and they try to say that i spent all my money playing black jack which just simply isn't true. At first they say they can not provide hand history or betting patterns from the black jack which i tell them is not true, then later all of a sudden they say they can provide it and i will receive it within a day or two, long story short this is a scam, the chat is provided below and they stole my money, as soon as i said i will be taking this matter to the authorities they ended the chat and that is that, when i receive these "true records" they say they have i will post further, let me know if you've experienced anything like this.

You are currently customer 1 in queue. An agent should be available in 0 Minutes.
Hello, my name is Lisa Curtis. I'll be assisting you today.
Lisa Curtis: Hello Eric. I was looking at your account history and you played your money in poker. Meaning you played poker and left your balance at $3.04.
Eric: um what does that mean?
Eric: i didnt take any money to a table
Eric: the last thing i played was a $11 sit n go i took first for $42 and my account was up to $482 at that point, i logged off then when i logged back on now your'e saying i only have $3.04
Lisa Curtis: Eric you logged in this morning and played and you stop playing around 1 hr ago.
Lisa Curtis: That is why your balance is $3.04.
Eric: yes i played 3 sit n go's today, i never took money to a cash game, i would like to see where your records show i played at a table because that is not true at all
Eric: that is impossible! the last sit n go i played i took first place for $42 so how would that make a bit of since at all?
Lisa Curtis: You may go to your hand history on the poker software and see this information.
Eric: i played the alpaca room turbo sit n go, and two in the humming bird room
Lisa Curtis: Please go to the player admin and select ledger history, there you are able to see you history.
Eric: no that is 100% impossible i didnt not take any money to a black jack table
Eric: how come you said i played poker but your ledger is saying blackjack how is that even possible?
Lisa Curtis: In our record we have that is correct. What I mean by poker is that you played Blackjack in our poker lobby (PlayAces) not Blackjack in our main site. It is possible you played Blackjack since we offer that service in our poker.
Eric: but i did not play black jack at all, the only time i ever had i only took $5 and lost 5 hands in a row, i would like too see the hand history and betting from the black jack game you are trying to say i played.
Lisa Curtis: You did play Blackjack as you can see the information admin ledger history. You can see only poker hands in lobby. Not Blackjack. you can play but not see the hands.
Eric: no that is bullshit you have to have some kind of record and i want them now
Lisa Curtis: Yes, we have record and you are able to see it in admin ledger history.
Eric: its also amazing that they are showing up in incriments of exactly 13 minutes
Eric: no i mean i want to see the records of the hands and betting you have to have that
Lisa Curtis: No, sorry we cannot provide this information. The most importing you played. As the record shows. We are not able to credit back since you played with it.
Eric: no fuck that because i did not play that
Eric: so you have records showing that i played black jack apparently and that we did supposedly bet on your blackjack but then you can't provide proof that we did
Eric: how does that make any sense at all you keep saying that you have a record of me playing but then when i ask for it you say you do not have records of the hands this is fucking unbelievable and i want my money back now
Lisa Curtis: I can and will send you your transaction history in an email within the hour. As far as your hands, I can provide the last 25 hands only, as specified in our house rules.
Lisa Curtis: The fact the funds were spent though, is not negotiable.
Eric: um we will see about that when you show me the "hand history and betting for blackjack"
Lisa Curtis: Sure, you will be able to review the transaction history within the hour and the last 25 hands will be sent to you within 24 - 48 hours.
Eric: why so you can make up some bogus shit and send it to me? i want it now
Lisa Curtis: This is our review time. I am sure you understand that your hand activity will not be changed in the factual files we will send out. Since you want to review this then you will have to wait on it to be gathered by the casino crew.
Eric: it shoudlnt' take that long to pull up my account and just send it
Eric: this is absolute bull hsit, this is either a glitch in your system, your guys are just a huge scam or an outside source hacked my account and used it but none of these have anything to do with me
Lisa Curtis: Please read above. You will receive it for your personal review within the above mentioned timeframes. The losses stand as you incurred them.
Eric: quit fucking saying i did it
Eric: its amazing how if it was your company losing the money you would probably be doing anything you can to recover it, but since its a player you don't give a shit at all
Eric: this is absolute bull shit
Lisa Curtis: Losing is a risk of gambling. This is something you must bear in mind when joinging any game whatsoever.
Lisa Curtis: You will have the factual documents proving you did within the timeframe specified. Any other matters you wish to discuss though?
Eric: so its okay that the money is just taken from me? having money stolen from you on a "secure site" is just a part of poker is that what you're saying?
Lisa Curtis: Eric, you lost the funds and that is what you are getting sent proof of. We did not steal anything and that is the bottomline. Any other subjescts you wish to discuss as our final answer to this is above?
Eric: when i get your suppposed "true history" i will be taking this matter to the authorities
Lisa Curtis: Thank you for chatting with us today. If you've got a moment, please click here; we'd really appreciate your feedback.
Your reference ID for this chat is ........ If you need to contact us again in relation to this matter once we have finished chatting, please quote this ID.

Hmmmm. Is there someone who lives with you who might have logged into your account and lost your money playing black jack? I just find it hard to believe a poker site that is doing fairly well would bother stealing a few hundred dollars from you. Who knows though.

After searching through various forums I see that playersonly is NOT a recommended site. It has had many issues in wrongly closing player's accounts and confiscating the funds based upon "management decisions". Support, while polite, is misinformed and not consistent. It often delays players with withdraws up to a year, and sometimes never paying at all.

The money is likely gone with no hope for retrieval. I'm really sorry for you, and I recommend that people avoid playing there.

I also recommend that US players should really avoid playing online. We have no rights or recourse against poker sites that cheat us, and we will be continuously pushed into poker sites that are less legitimate. Any current trusted site could have the rug pulled out from underneath it, or it could turn on us at any moment.

If you are really sure it was not you, ask them to check their security records for the IP ADDRESSES of your poker play and that BJ play. They should see from that if there was real differences in the BJ play. Act fast, as the longer time passes the harder it is for YOU to get it overturned. You starting out with calling them as stealing your stuff, and your making those CONCLUSIONS, which are not proven either and just make them angry with you, is not going to help you at all.

Either they irresponsible because they don't keep records of your play, or they can't find records because you didn't play. Either way they're shady and can't be trusted.

Originally Posted by Ean

Act fast, as the longer time passes the harder it is for YOU to get it overturned. You starting out with calling them as stealing your stuff, and your making those CONCLUSIONS, which are not proven either and just make them angry with you, is not going to help you at all.

I haven't seen them ever overturn a decision in any of the situations I read last night.
Also, in many of them the players disputing playersonly's decisions were very polite and it didn't change anything. One person even chatted with support for full clarification on a situation BEFOREHAND, and they turn around and stole his money anyways, saying he broke some rules.