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  1. #1
    Fish Food
    Join Date
    May 2011
    Posts
    3

    Default Pokerstars freezes Acount straight after first payment

    Hi there,
    have to tell you a bad expereance i had with pokerstars. i created a acount for a friend as he wanted to start playing online.after he made a first payment of 100€ with his visacard he had his first game. after that game the acount was frozen. ps sended a mail that they want.
    -fotoID
    -scan passport 2 sites
    -a prove for the right adress ( water or e-bill from the last 3 month)
    -a scan from the VISACARD!!!!! (they alowed to blank the last three digits.

    we followed all the steps the next day and we got an answer that they now would need the last bill from visa ?!! comon -this is ridicolouse.
    if i sended all this dokument what is now the visabill for .feel really bad that i advised my friend to pokerstars.
    did this already happened to one of you???

  2. #2
    Semi-Pro Moderator KnightofNarg's Avatar
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    Aug 2010
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    Iowa
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    Default

    Did you create 2 different accounts from the same computer or IP address?

  3. #3
    Chaser
    Join Date
    Dec 2010
    Location
    NY
    Posts
    194

    Default

    If you created 2 different accounts from the same computer using the same IP address as KnightofNarg is pointing to, they're not going to be happy. Your're not allowed to have multiple accounts on most sites including PokerStars.

    You shouldn't have any problems with PS because your in Europe. Unlike all the stuff we have to contend with here in America.

    Why would you create an account for your friend? Is he without a computer?

  4. #4
    Semi-Pro Moderator KnightofNarg's Avatar
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    Default

    You just have to prove you're two different people. Many poker couples have jump through the same hoops to play.

  5. #5
    Check Raiser ImNotSpecial's Avatar
    Join Date
    Sep 2010
    Location
    Cambridgeshire - United Kingdom
    Posts
    754

    Default

    From my experiences, pokerstars dont give a crap about the same IP address as long as you prove you're two completely different individuals.
    FullTilt on the other hand, you cannot have it under the same IP under any circumstance.

    regards
    Poker: Am I still gambling if I have the nuts?

  6. #6
    Check Raiser profnabeshin's Avatar
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    Nov 2010
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    794

    Default

    This sounds like the troubles Full Tilt gave me on first cash out... I think it took me 2 months for them to approve a withdraw. They kept declining the documents that I sent them. But that was a long time ago back in the days that I played online poker...
    Since I gave up sex for food, I can't even get into My Own pants

  7. #7
    Chaser
    Join Date
    Dec 2010
    Location
    NY
    Posts
    194

    Default

    Quote Originally Posted by KnightofNarg View Post
    You just have to prove you're two different people. Many poker couples have jump through the same hoops to play.

    See, I am jumping to conclusions lately. I never gave thought to a poker couple. They'd be using the same computer

  8. #8
    Fish Food
    Join Date
    May 2011
    Posts
    3

    Default

    yes - i didnt created my acount on that ip ,but i played on it lately as its an apartmentblock and we share the internet . but one question :
    why not asking before allowing a payment and then after we fullfilled every step they asked us for (even a scan of the visacard) they ask the visabill from last month? they never asked for that in the first mail. they got already the Passport,the waterbill for the adress and the copy of the visacard.i dont blame them that they try to stop colussion , but i think its taking it a step to far. ty for the response ;-)

  9. #9
    Fish Food
    Join Date
    Jul 2011
    Posts
    8

    Default

    when I played on ftp, I had 3 computers working under 1 IP address and I never had a problem,they never even asked for account verification, there was of course 3 different people using them but never had a problem up here in canada....

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