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  1. #1
    Fish Food
    Join Date
    Aug 2010
    Posts
    12

    Default PS Closed my account and lost my big balance

    hiya i come fourth in a pretty nice tournemnt last night and picked up $3500 which is alot for me,my biggest win ever, however i went to log on my poker stars account this morning to cash out and it wouldnt let me saying my account had been froozen,
    I cheaked my emails and because i have had more than one account ( 3 in totall) they have froozen my account and my money is know where to be seen,
    i only had 3 account due to emails chagning and my internet provider changing nothing dodgy in anyway.

    can you please help will i actually get this money i dont know what to do!

  2. #2
    Poker Hustler azeldin's Avatar
    Join Date
    Oct 2007
    Location
    Canada, eh!
    Posts
    1,039

    Default

    What do you expect us to do? Just e-mail them.
    For great rakeback options and lots of member freerolls and promotions, sign up at Rakebrain!

  3. #3
    Fish Food
    Join Date
    Aug 2010
    Posts
    12

    Default

    yeah i did email them, i just wondered if anyone has been in the same situation and could give me an idea whats going to happen

  4. #4
    Semi-Pro Moderator KnightofNarg's Avatar
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    Aug 2010
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    Default

    It really depends on what you did with those accounts. Did you play real money on more than account? Did you get multiple first deposit bonuses? If so, you're probably in trouble. Next time contact the poker site before you do something silly like open a new account.

  5. #5
    Fish Food
    Join Date
    Aug 2010
    Posts
    12

    Default

    hiya, yes i did play on real money on most of them, only for reasons like i had to change my internet server or forgot my password, there not emailing me back im really worried think iv lost it

  6. #6
    River Rat User475's Avatar
    Join Date
    Mar 2008
    Location
    Rochester, NY
    Posts
    310

    Default

    I'm still lost on how changing your internet server/forgot password, gave you reasoning why you needed to open new accounts. IMO your screwed, unless you comeback with some witty retort. Im inclined to think you were after the bonuses. Or maybe you felt your account was hexed, hence the new accounts.
    Last edited by User475; 08-13-2010 at 09:18 AM. Reason: Too early..

  7. #7
    Semi-Pro Moderator KnightofNarg's Avatar
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    Default

    They may have let one extra account slide (I have heard this happen, even a few I've known personally). Don't know about 2 others though. Every time though, they have been completely honest with pokerstars. So I think honesty with them is your best shot. Was there a significant time in between each accounts activation? Decided not to play, but then deposited again?

    You failed to answer the question about bonuses, which makes me wonder. It doesn't matter to me, but it may to them.

    Good Luck

  8. #8
    Fish Food
    Join Date
    Aug 2010
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    12

    Default

    ok im not being funny but i play 2/4 $ holdem im really not intrested in the 10$ bonus they reliease to you in about 25cents a time, its just over a period of time iv opened new account.........luckly they re opened my first ever account and payed all balances into that account and now iv withdrawn it into my bank account i love pokerstars now

  9. #9
    Semi-Pro Moderator KnightofNarg's Avatar
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    Glad you got your money back. Pokerstars isn't full of jerks, but they take their stuff serious. But yeah, if you have a legitimate excuse, they're pretty cool about it. BTW, congrats on your win.

  10. #10
    Fish Food pokerleader's Avatar
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    Oct 2010
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    8

    Default

    It absolutely depends on what you did with those accounts? becareful for next time. Try to solve asap otherwise your $3500 will go to risk stage.

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