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KnightWish

The Arrogance Of Pokerstars Security Staff. SERIES OF E-MAILS

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by , September 6th, 2012 at 04:04 PM (50705 Views)
Just to be clear, the member of the Security team who sent his replies to my 'queries' sent them with a youtube video of the Apollo 11 moonlanding posted at the top of each one, very professional. Pokerstars does not care about any claim made by it's users and will flat out tell you no-one can ever check your whole cards with the right software and know how, I swear on my daughters life I have seen this done by someone with a Masters in computing.
These are the e-mails and how they unfolded:

ID: Randomsparky This message was sent to Contact Support forum. Authenticated sender is randomjoker@live.co.uk

> >> >> >Message:
>> >> >> >
>> >> >> >I was subject to a tested hacking system believed to be called Pokerstars Hack 2012 and has had various changes in attempts to go undetected on pokerstars and my IP address along with those at various tables were made available all to easily in hand history searches. I understand that Pokerstars makes Security one of it's priorities but a legal source (which can only be named in court or through legitimate legal process) has informed myself that many of my hands, as well as the others at various tables, were available on show throughout this year and as I have been on this site for more than a year and have deposited thousands of pounds onto this site, I feel very aggrieved by this news. Please respond to this with great consideration. Thank you


Date: Thu, 6 Sep 2012 02:38:36 -0400
>> >> >> From: support@pokerstars.com
>> >> >> To: randomjoker@live.co.uk
>> >> >> Subject: PokerStars Game Security - Hacking Report
>> >> >>
>> >> >> Hello ****
>> >>
>> >> >> Thank you for your email.
>> >> >>
>> >> >> We welcome the opportunity to both reassure our players that we take such reports seriously and to research the specifics of any such claim to demonstrate that they are false.
>> >> >>
>> >> >> Thanks to the anonymous nature of being behind a computer and generally free speech on the internet, people can make all sorts of joking or false claims. For example, Proof of moon landing hoax! - YouTube shows a faked claim (using digital film editing) that the Apollo 11 Moon Landing was a fake.
>> >> >>

>> >> >> The PokerStars PIN and the RSA Security Token both help to combat against various hackers attacks, and have varying strength. Obviously, if you tell someone else your PokerStars PIN, it will not help to protect your account. No security measure can ever be absolutely impenetrable, but by using good judgement, you can reduce the risk of unauthorised access.
>> >> >>
>> >> >> These issues are addressed in greater depth in an article on our website, which you can read online at:
>> >> >>
>> >> >> http://www.pokerstars.com/poker/room...rity/password/
>> >> >>
>> >> >> In the more general case, we have a state of the art defense against and detection of hackers. For details, please see our integrity page at
>> >> >> PokerStars Software Security - Secure Online Poker
>> >> >>
>> >> >> I hope I have helped to alleviate your concerns. If you have any other questions, please let us know.
>> >> >>
>> >> >> Regards,
>> >> >>
>> >> >> Tom V
>> >> >> PokerStars Game Security Team

>> >> ----- Original Message -----
>> >> From: randomjoker@live.co.uk
>> >> Sent: 2012/09/06 13:29:13
>> >> To: support@pokerstars.com
>> >> Subject: RE: PokerStars Game Security - Hacking Report
>> >>
>> >> >
>> >> >I'm sorry, maybe I wasn't clear. I was hacked through your site, and resent the accusation that you claim I gave my pin out. A very unprofessional and a joke reply (based on the apollo 11 video at the top. Please reply with more consideration and respect the fact it's possible people are depositing at the risk of being on the wrong side of cheating. Thank you very much

>> >> Date: Thu, 6 Sep 2012 15:04:29 -0400
>> >> From: support@pokerstars.com
>> >> To: randomjoker@live.co.uk
>> >> Subject: PokerStars Support - Hole Card Security
>> >>
>> >> Hello *****
>>
>> >> Thank you for sharing your concern about the security of hole card information.
>> >>

>> >> We are aware that there are some programs advertised on the internet that claim to make it possible to see other players' cards. We have investigated many of these programs, and have not found any that do what they claim to do. Some of them are malware programs which compromise the security of whoever installs the software

>> >> Furthermore, PokerStars has dealt tens of billions of hands and have never had cause to suspect that our shuffle software has been hacked. Each card is randomly selected and has no connection to the next card
>> >> For details, please see our site integrity web page:

>> >> PokerStars Software Security - Secure Online Poker

>> >> However, it is possible for *your* PC to have malicious software installed on it - either a virus or some other sort of malware. If you believe that this has happened, we can give you some advice on how to secure your PC, however we encourage you to consult a local computer security expert to inspect your PC and to take appropriate steps.
>> >>
>> >> Of course, if you have further information that you would like us to respond to in greater detail, or if you have any other questions, please feel free to write back any time.
>> >>
>> >> Regards,
>> >>
>> >> Johnson
>> >> PokerStars Game Security Team

>> ----- Original Message -----
>> From: randomjoker@live.co.uk
>> Sent: 2012/09/06 15:17:37
>> To: support@pokerstars.com
>> Subject: RE: PokerStars Support - Hole Card Security
>>
>> >
>> >DO YOU THINK YOU ARE BEING FUNNY WHEN YOU SEND A YOUTUBE VIDEO OF A MOONLANDING HOAX AT THE TOP OF EACH E-MAIL. POKERSTARS CAN BE HACKED BY THOSE WITH THE MEANS TO DO SO AND WILL CONTINUE TO HAPPEN TO THE BLIND EYE TURNED BY YOU, MR COMEDIAN, AND YOUR RESPONSE ARE FAR FROM SATISFACTORY AND YOU ARE A DISGRACE TO THE POSITION YOU ARE AT THIS TIME HOLDING WIH POKERSTARS. MY CARDS WERE ON SHOW AND THERE IS PROOF OF THAT. YOUR COMPANY SENT E-MAILS CONTAINING NOT ONLY 1 MANS HAND HISTORY, BUT THE WHOLE TABLES AND GAVE OUT THE IP ADDRESS'S OF IN WHAT MAY OR MAY NOT HAVE BEEN A TECHNICAL ERROR

>> Date: Thu, 6 Sep 2012 17:30:51 -0400
>> From: support@pokerstars.com
>> To: randomjoker@live.co.uk
>> Subject: RE: PokerStars Support - Hole Card Security
>>
>> Hello *****,

As stated previously, our system cannot be hacked to show the hole cards of other players, or the cards yet to come. This information is not transmitted from our servers until the instant the information needs to be shown on screen, and is not accessible by the client software before this time. No player is able to manipulate the deal. We have never been given any indication or evidence that such an attempt has been made or that it is possible that any program to do so exists.
>>
>> However, it is possible for *your* PC to have malicious software installed on it - either a virus or some other sort of malware
> Of course, if you have further information that you would like us to respond to in greater detail, or if you have any other questions, please feel free to write back any time.
>>
>> Regards,
>>
>> Johnson
>> PokerStars Support Team

----- Original Message -----
From: randomjoker@live.co.uk
Sent: 2012/09/06 17:44:53
To: support@pokerstars.com
Subject: RE: PokerStars Support - Hole Card Security

>
>*My* computer has been screened and searched to the finest detail and there is no detected malicious software of any kind. I have found your response to be very patronising and would like you to explain the YOUTUBE video attatched to the e-mail sent to myself as it was very insulting to my query and I believe you do not care in the slightest about someones reaction to such insults. I never once said that the cards can be seen before they come out, I do however know for a FACT that people's whole cards have been available on show to various hackers with the correct software. This series of e-mails will be made available everywhere poker fans may wish to read them online if I am not considerably satisfied that you have taken my grievances in a serious professional manner

----- Original Message -----

support@pokerstars.com
Subject: RE: PokerStars Support - Hole Card Security

Unfortunately you didn't take our joke as the statement it was and very much over-reacting to it. We feel as a responsible gaming software community that we have every right to defend ourselves against constant unproven allegations of fraudulant activity
>>>>
>>>We have a large team of Poker Specialists in our Support Team who review all suspicious situations and escalate to the Game Security team if they find anything, which in turn will escalate to the senior management team if any serious problems are found.

Please let us know if you have any other questions and thanks for playing at PokerStars.


Regards,

Kim L
PokerStars Support Team
---
We are poker!
:-) :-) :-)
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