Is this still the whole discrepency stemming from NM finding a loophole in the overly broad contest rules? Penalizing the customer for lack of a business' foresight...interesting practice.

Most successful business owners I know would chalk this one up to "live and learn," modify the promotion for the next time and keep the customer happy.

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To be successful in business, surround yourself with professionals. To be successful in poker, surround yourself with idiots.